Terms and Conditions
Lost Wirral issues tickets on its own behalf and also on behalf of promoters and organisers.
Tickets are non-refundable and we reserve the right to change timings/the programme/artists without notice. Booking fees (commission) are also non-refundable.
It is the responsibility of the customer to ensure that the seats booked are appropriate for themselves and/or the party attending. It may not always be possible to rectify bookings.
We occasionally limit the number of tickets that can be purchased by any individual.
Please check your tickets carefully as mistakes cannot always be rectified.
It is a condition of sale that tickets shall not be. Any ticket that has been resold shall become void and the ticket holder may be refused entry.
Lost Wirral will not be held responsible for any tickets purchased through unauthorised methods.
Every member of the audience, including babies and small children, must be in possession of a valid ticket due to safety regulations.
Defaced or altered tickets shall become void and the ticket holder may be refused entry.
Please take care of tickets as we may not be able to issue duplicates.
A performance’s stage layout is not always known when tickets go on sale. Lost Wirral cannot guarantee that tickets purchased will not have a restricted view during the performance.
It is the responsibility of the customer to check performance details prior to travelling as these may be subject to change.
We reserve the right to refuse admission in all reasonable circumstances, including for example where we consider a ticket holder’s behaviour may affect others enjoyment of the performance.
We reserve the right to eject a ticket holder from an event in all reasonable circumstances, including for example where we consider a ticket holder’s behaviour may affect others enjoyment of the performance.
Every effort will be made to admit latecomers at a suitable break in the performance, but admission cannot always be guaranteed. Audience members may be asked to wait until an appropriate break during the performance before being allowed entry or re-entry after the event has started.
If a customer experiences any problems with their seating or enjoyment prior to or during the event, the customer must inform venue staff immediately as issues cannot always be resolved after the event.
Smoking, including e-cigarettes, is not permitted anywhere on Lost Wirral’s premises.
Only food and drink purchased on Lost Wirral’s premises are allowed within the permises. Any other items will be confiscated except for bottled water.
For the safety of the public, the following security measures may be in place during your visit. Bags may be subject to checks at this event. Customers are kindly reminded that all areas of Lost Wirral are monitored by CCTV.
Please note that loud music or noise can damage hearing and customers who attend an event do so at their own risk.
Where an event is cancelled or rescheduled to another date, Lost Wirral will use reasonable methods to notify ticket holders via email, or telephone if no email address has been provided, using the details provided at the time of order. Please be aware Lost Wirral cannot guarantee that we will be able to get in touch with all ticket holders.
For cancelled events, ticket holders need to contact Box Office at [email protected]
Tickets for rescheduled events may not remain valid – this will be advised when ticket holders are contacted by us
Please check before travelling that an event has not been cancelled or rescheduled.
Restricted and illegal items that are not permitted: Alcohol; smoke/stink bombs, flares, items of a pyrotechnic nature; Cameras with a tripod; Large backpacks, bags, or coolers; Packages/parcels; Folding chairs; Food & drink; Glass/metal bottles or containers; Air horns; Helium balloons; Flag sticks; Signs/Banners; Illegal drugs; Knives, firearms, or any other weapon; Fireworks; Aerosols; Chains and/or spiked bracelets; Laser pens. This list is non-exhaustive and will remain subject to management.
We appreciate audience members may wish to stand or dance during a performance. Please consider this when booking your tickets for an event. The Duty Manager will make the final decision whether this is appropriate dependent on the type of event. However, please be aware that the venue standing/dancing policy may be overruled on the day of the performance by the performance’s promoter.
A performance’s stage layout is not always known when tickets go on sale. Lost Wirral cannot guarantee that tickets purchased will not have a restricted view during the performance.
We may not be aware of lighting effects, smoke, haze, pyrotechnics, dry ice, etc or/and the extent of their use until the day of the performance. The use of special effects is at the discretion of the performance’s promoter.